Refund and dispute policy
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It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. The Organizer will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Organizer for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Organizer or venue management declining entry.
The Organizer and the venue management reserve the right to refuse admission at any time without giving cause or reason. The Organizer does not offer refunds to any Customer refused entry to the Event or who is ejected from the Event for any reason.
Customers are eligible to apply for a refund in writing to the Organizer by email: director@ipces-production.com in the case of cancelled or postponed Events, within 24h of the date of the announcement that the Event is postponed or cancelled, in the following circumstances only:
If the Event is cancelled for any reason;
If the main Artist cancels;
If the main Artist fails to perform or is incapable of performing;
If the main Artist performs for significantly less time than the advertised expected duration of their performance;
If the main Artist moves the performance to a different date;
If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;
If the Event is postponed for any reason
If the venue of the event is changed to a location significantly different to the original venue location
The refund will be issued via the same method that the original payment was made. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.

Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund.
Changes to supporting artists will not be considered a justifiable reason to issue a refund.
Performance quality, technical issues, or the Customer not enjoying the performance will not be considered justifiable reasons to issue a refund.
Abandonment of an Event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, action of a governmental body or any other acts of force majeure will not be considered justifiable reasons to issue a refund.
By making a purchase through the Website or through any ways on Organizer’s behalf the Customer is agreeing to this Refunds Policy.
To request a refund based on the circumstances detailed above please contact the Organizer by email at director@ipces-production.com
Please make sure to give us your ticket numbers, email address, full name and telephone number to help us serve you.



Privacy Policy and Information Usage Policy.
We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Website and browse without having to provide personal details.
If you have any comments, suggestions or complaints, you may contact us at director@ipces-production.com
Collection of Personal Information
When you provide us with your personal information through the Website, the personal information we collect may include your:
• Name
• Email Address
• Contact Number
• Mobile Number
You must only submit to us or the Website, information which is accurate and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.
We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services.
If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.
The Organizer may share your personal information with third parties specifically, completing a transaction with you and our relationship with you, marketing, and fulfilling any legal or regulatory requirements and requests as deemed necessary by the Organizer.
With your consent to share your personal information with them, the Organizer will not hold any responsibility for what the third parties do with your data, however, we endeavor to ensure that the third parties keep your personal information secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.
In disclosing or transferring your personal information to third parties and located overseas, the Organizer takes steps to ensure that the receiving jurisdiction has in place a standard of protection accorded to personal information that is comparable to the protection under or up to the standard of the laws on data privacy.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
The Organizer ensures that all information collected will be safely and securely stored. We protect your personal information.